Cancellation and refunds

Go to your billing page and press cancel. That is the whole process: one step, exactly as easy as subscribing was.

We will never require you to phone, to email, or to speak to anyone in order to cancel, and there is no sequence of offers to click past. If you would rather write to us anyway, use the form at the bottom of this page or email support@scotchbon.shop.

After cancelling you keep access until the end of the period you have already paid for. Nothing further is charged.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from the day the contract is made to change your mind about a service bought online, without giving any reason.

We also give you a further 14 days after each renewal. That second period is not currently required by law — it comes from the Digital Markets, Competition and Consumers Act 2024, which is not in force until spring 2027, and we have chosen to implement it early.

Regulation 37 of those Regulations means the cancellation right can end before the 14 days are up for a digital service, but only where all three of the following have happened:

• You expressly asked for the service to begin during the cancellation period.
• You acknowledged that you would lose the cancellation right once the service had been fully provided.
• We confirmed both of those to you on a durable medium.

On this site, that is exactly what the two tick boxes at checkout are for. They are separate from each other, neither is ticked for you, the server checks both again before anything starts, and both are repeated word for word in your order confirmation email — which is the durable confirmation the third condition requires.

If any one of those three is missing, your 14-day cancellation right simply continues to exist. Leaving the boxes unticked is a perfectly normal choice: you can still subscribe, and the service starts once the cancellation period has passed.

If we had failed to tell you about your cancellation right as regulation 13 requires, the cancellation period would be extended to 12 months and 14 days.

• Cancel within the 14 days without having asked us to start early, and you get a full refund, back to the original payment method, within 14 days of us being told.
• Ask us to start early and then cancel part way through, and we refund the part of the price that reflects what you had not yet used.
• Cancel outside a cancellation period and the subscription simply stops renewing. There is no partial refund for the remainder of a period you have already used.
• If the service was faulty or not as described, your statutory rights under the Consumer Rights Act 2015 apply and are not limited by anything on this page.

There are no credit packs or stored balances in this product, so there is nothing of that kind to refund. A plan’s monthly allowance is a service usage allowance, not money.

This is a digital service. No physical goods are sold, so there is no return, no return postage and no returns address. Access simply stops.

Nothing on this page affects your statutory rights. Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for any purpose you told us about, and as described; where it is not, you are entitled to a repair or replacement and, failing that, to a price reduction. Those rights cannot be excluded by any contract term.

Write to support@scotchbon.shop and we will answer within two working days. Please try that before raising a payment dispute with your bank — almost everything is quicker to settle directly.

We are not a member of any alternative dispute resolution scheme, so there is no scheme to name here. If we cannot settle it between us, you are free to go to court. If you live in Scotland and your claim is for £5,000 or less, you may be able to use Simple Procedure in the Sheriff Court, which is designed to be used without a solicitor.

Free advice is available from consumeradvice.scot, run by Advice Direct Scotland, if you live in Scotland. If you live elsewhere, contact the consumer advice body in your own country; the mandatory consumer-protection rules where you live continue to apply to you.

Schedule 3, Part B of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not have to use this form — cancelling on your billing page has exactly the same effect — but it is here because the Regulations require it to be available.